Terms & Conditions
Proudly family-owned for over 45 years, we’re your local source for quality horticultural supplies on the Gold Coast.
Garden Nursery Products
Our Terms & Conditions
Welcome to Garden Nursery Products (“we”, “us”, “our”). By using our website (https://www.gardennurseryproducts.com.au) and purchasing from us, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. General Terms of Use
By accessing or using our website, you agree to comply with these Terms & Conditions.
You must be at least 18 years of age to place an order.
We reserve the right to update these terms at any time without notice. Continued use of the site indicates acceptance of any updates.
2. Orders & Payments
All orders must be paid in full at the time of purchase.
We accept major credit/debit cards and other payment methods as displayed at checkout.
Your order is confirmed once payment is received and you receive an order confirmation email.
We reserve the right to cancel or reject any order for any reason, including pricing errors, stock unavailability, or suspected fraud.
3. Pricing & Availability
All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated.
Pricing and product availability are subject to change without notice.
If a product becomes unavailable after your purchase, we will contact you with options or issue a full refund.
4. Shipping & Delivery
Shipping terms, delivery timeframes, courier information, tracking details, and Authority to Leave (ATL) conditions are outlined in our dedicated
Shipping & Delivery Policy here: https://gardennurseryproducts.com.au/shipping-and-delivery/
By placing an order, you agree to the conditions set out in that policy.
5. Returns, Refunds & Damaged Goods
We do not accept change-of-mind returns.
If your order arrives damaged, defective, or incorrect, you must notify us within 48 hours of delivery with photographs and a description of the issue.
Where appropriate, we may offer a replacement, refund, or store credit at our discretion.
Shipping charges are non-refundable unless required under Australian Consumer Law.
6. Limitation of Liability
To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential losses arising from your use of our website or products.
Our total liability is limited to the purchase price of the item(s) in question.
7. Privacy & Data Use
We handle customer information in accordance with the Australian Privacy Principles (APPs).
Your personal information is used for order processing, customer communication, and marketing (with the ability to opt out).
For more details, see our Privacy Policy.
8. Intellectual Property
All content on this website, including logos, product descriptions, images, and graphics, is owned by Garden Nursery Products or licensed to us.
You may not copy, reproduce, or use any content without prior written permission.
9. Dispute Resolution & Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia.
We encourage direct communication to resolve any disputes.
If a matter cannot be resolved informally, it may be referred to the appropriate authority or court within Queensland.
10. Changes to These Terms
We reserve the right to update or amend these Terms & Conditions at any time.
The latest version will always be available on our website.
Your continued use of the site constitutes acceptance of any updated terms.
